Billing and usage

This page shows where to see your plan and usage, and how to change plan. For the limits of each plan, see Plans and limits.

Before you start

• Billing and usage is for organization Owners and Admins.
• Verify your e-mail before you start a trial or send a request.

See plan and usage

1. Open Organization settings.
2. Click Billing & usage.

Row	What it shows
Plan	The plan of the organization
Seats used	Members now, out of the seats in the plan
Features	Whether Enterprise connectors and Company SSO are on
Storage written	Data written this month, in GB
Refresh runs	Refreshes run this month
Query time	Time spent on queries this month, in seconds

The header of Organization settings also shows seats as “X of Y seats”.

Start a Pro trial

You can try Pro for 30 days, once per person, on your own My org.

1. In the sidebar, click Upgrade.
2. Click Start 1-month free trial.

When the trial ends, your data stays. Actions that need Pro are refused until you upgrade.

Request Pro

1. In the sidebar, click Upgrade.
2. Click Upgrade to Pro.
3. Fill in the form and click Submit request.

There is no online payment yet. The Fresco BI team contacts you after your request.

Request Enterprise

1. In the sidebar, click Upgrade.
2. Click Request Enterprise.
3. Fill in Organization name, Legal company name, Contact phone and Company size.
4. If you like, fill in Users you need and Intended use.
5. Click Submit request.

The Fresco BI team reviews the request. When it is approved, they create a new Enterprise organization with you as Owner. Click Open organization to go there. If it is rejected, you see the reason and can click Send again.

To follow your requests, open the account menu and click Manage my requests.

Note

Upgrade does not show for members of an Enterprise organization. On Billing & usage, Contact us opens the same plans page.

When you reach a limit

Fresco BI refuses the action that would go over the limit and says why:

Message	What to do
Your plan allows at most N …	Delete items you no longer need, or upgrade.
The license has no free seat	Remove a member or revoke an open invite, or ask for more seats.
This feature is not part of your organization’s plan	Upgrade to a plan with the feature.
Your Pro trial has ended. Your data stays; upgrade to Pro to do this again.	Request Pro.

Lowering a plan deletes nothing. Items above the new limit stay, but you cannot add more.

Enterprise license

An Enterprise license has an end date. From 30 days before, every member sees a banner: Your organization’s license expires on . Contact the platform admin to renew.

After the end date there is a grace period, with the banner The license has expired and is in its grace period. Renew soon to avoid read-only mode. Then the organization becomes read-only: people can view, but nothing can change until the license is renewed.

Questions

Do open invites use seats? Yes. Open invites count as members.

Can I pay by card in the app? Not yet. The Fresco BI team contacts you after a request.

I already used my trial. Can I try again? No. Each person can try Pro once.