My requests

Today the only request you can send from the app is an upgrade request: Pro for your personal organization, or Enterprise for your company. My requests shows its status and the answer.

Send an upgrade request

Before you start

Verify your email first. Otherwise the app shows Verify your e-mail before requesting an upgrade.
You can have one open request at a time.
There is no online payment yet. We contact you after your request.

Steps

At the bottom of the left menu, click Upgrade. The plans page opens.
Click Upgrade to Pro or Request Enterprise.
Fill in the form. Your contact name and email come from your account and cannot be edited here.
- Contact phone: 8 to 20 characters.
- Intended use (optional): up to 1,000 characters.
- For Enterprise, also: Organization name (2 to 100 characters), Legal company name (2 to 200 characters), Company size, and Users you need (optional). Enterprise includes 30 users; enter the total if you need more.
Click Submit request.

For Pro, we turn Pro on for your personal organization. For Enterprise, we create a new organization for your company.

Follow your request

The plan card on the plans page shows where your request is:

Pending: we have it, with the date it was Sent.
Approved: the plan is on. For Enterprise, click Open organization.
Rejected: the Reason is shown. Fix what is needed and click Send again.

You also get a notification Your request was answered when we reply.

The My requests page

At the bottom of the left menu, click the row with your avatar and name.
Click Manage my requests. The My requests page opens.

The table shows your latest upgrade request:

Column	What it shows
Type	The kind of request.
Sent	When you sent it.
Status	Open while we review it, Answered when it was rejected with a reason, Closed when it was approved.
Answer	Our reply, when there is one.

If you have not sent a request yet, the page says You haven’t sent any requests with a link to See plans.